California to track 9-1-1 calls through centralized system

California is deploying a solution that could cut the time it takes to gather the state's 911 call data from months to a matter of minutes. California officials have identified the following advantages of the system called Emergency Call Tracking System (ECaTS) .

Comparative data will be available on all reports, which will reflect the call statistics for a single PSAP, and compare averages based on size and proximity. In the future, the system will be able to compare data from the previous year.

Calls transferred from one PSAP to another can be tracked for investigative purposes. This feature was virtually impossible in the past with two separate systems.

The state will have standard rules to calculate various measurements like answer times and call durations.

Call centers may choose to make their data available to other center managers or county coordinators.

Read more details at GovTech.com.