Welcome to the 911 ACOG job board. If you'd like to announce a position located in Oklahoma and related to 911, please email the announcement to Anita Kroth at akroth[at]acokgok[dot]com. We'll publicize it within 72 hours. Thanks!
The following position is open January 3 - January 14, 2011
9-1-1 Communications Manager
City of Oklahoma City
Job Description/Qualifications
Interested applicants may apply at the Personnel Department, Monday through Friday, 8:00 a.m. to 5:00 p.m. Applications and resumes will be accepted from January 3, 2011 through January 14, 2011.
JOB SUMMARY This position is located in the Emergency Management Division of the Police Department with the City of Oklahoma City and reports to the Deputy Chief of the Administration Bureau. The 911 Communications Manager is responsible for the overall management and supervision of personnel in a division associated with the implementation, enhancement and maintenance of the City’s 911 Communications operations, and for ensuring that the services provided are effectively delivered. Essential job functions include: assigning work projects and programs to staff; improving work methods and procedures; monitoring daily operations; reviewing ongoing and finished work products; preparing division budget and goals and objectives for submission to the Department Head; writing specifications for equipment, materials, supplies, etc.; reviewing bids to determine the best supplier; reviewing Federal, State and local standards and regulations to ensure division compliance with guidelines; monitoring operational expenditures; implementing divisional productivity improvement measures; assessing goals and objectives and program accomplishments of the division for timeliness and compliance with instructions, organizational procedures, and adherence to budgetary limitations; and preparing reports for submission to City officials and/or Federal and State agencies etc. The employee has continual contact with divisional personnel, other City employees, contractors, citizens, outside agencies, other municipalities, etc. in order to exchange information and/or provide assistance related to divisional activities. Administrative review is received concerning program accomplishments, effectiveness of management, and adherence to policies, directives, and instructions.
VETERANS PREFERENCE A five-point preference will be awarded on the initial scored selection process for honorably discharged veterans of the United States Armed Forces not currently employed full time by the City of Oklahoma City. Qualified applicants must submit a copy of their DD Form 214 indicating discharge type/character of service in person, mail or fax at 405-297-2137.
JOB REQUIREMENTS -Knowledge of and skill in applying administrative and managerial principles and practices. -Knowledge of Federal, State, and local regulations related to 911 Communications. -Knowledge of dispatcher training procedures. -Skill in managing and supervising professional, technical and clerical staff. -Skill in effective verbal and written communication using tact and diplomacy. -Skill in ensuring that established goals and objectives are met. -Skill in operating personal computers and various software programs. -Skill in evaluating and administering a 911 Communications operation. -Ability to analyze, modify and improve current work practices and procedures. -Ability to establish and maintain effective working relationships. -Ability and willingness to work under stress in emergency situations. -Ability and willingness to make work-related decisions and assume responsibility for decisions made.
The City of OKLAHOMA CITY
PERSONNEL DEPARTMENT
420 W. Main, Suite 110
Oklahoma City, Oklahoma 73102
AN EQUAL OPPORTUNITY EMPLOYER
If you require reasonable accommodation at any time during the hiring process, please notify one of our personnel representative to make arrangements.
DEPARTMENTAL PREFERENCES
-General knowledge of current and new developments and products in the 911 Communications field. -Experience working in a union environment. -Skill in managing administrative investigations and the disciplinary process.
WORKING CONDITIONS
-Primarily inside in climate controlled environment where temperature remains between 60 degrees - 70 degrees Fahrenheit. -Exposure to continuous noise at low levels as produced by other dispatcher personnel, computer terminals, and climate control equipment. -Possible exposure to stress, due to activity levels and the nature of calls received. -Occasional local or out-of-town travel to meetings, conferences, or seminars. -Subject to occasional changes in operations, policies and procedures. -Occasionally required to work hours beyond normal scheduled workweek.
PHYSICAL REQUIREMENTS -Near vision enough to read a video display terminal and draft communications such as written or machine generated documents, reports, etc. -Hearing and speech enough to communicate by telephone or face-to-face. -Manual and finger dexterity enough to operate equipment such as a computer keyboards, etc. FRINGE BENEFITS Vacation 96 hours per year. Sick Leave 130 hours per year. Holidays 10 regular holidays per year. Injury Insurance Effective day of employment. Retirement Jointly paid by the City and employee. Credit Union Full banking services. Life Insurance The City provides $10,000 term coverage; optional, supplemental and dependent coverage available at low rates. Health Insurance or HMO Plans are available for employee and dependent(s) coverage. Dental Insurance Dental plan options are available for employee and dependent(s) coverage at reasonable rates. Disability Plan City pays 60% of pre-disability income. Compensation Employees are required to receive pay electronically, either direct deposit or paycard.
View the job announcement.
The following positions were open as of November 2, 2010
9-1-1 Dispatcher
City of Collinsville
Job Description/Qualifications
The City of Collinsville is seeking a full time dispatcher. The candidate must be willing and able to work various shifts, some weekends and holidays. Computer skills are necessary. Must possess a valid Oklahoma driver license. High school or GED equivalent required. Salary range: DOQ. Full benefit package is available. Drug testing required.
Apply:
Collinsville Police Department
1023 W. Center and/or
City Hall
106 N. 12th
Collinsville, OK.
Email Resume:
Melissa Whitlock
melissaw@cityofcollinsville.com.
Phone: (918) 371-1010 ext. 2018
Collinsville is an Equal Opportunity Employer.
Job Source: Oklahoma Municipal League
The following positions were open as of October 27, 2010
Police Dispatcher
City of Anadarko
Salary: $8.34 - $23.25
Source: Oklahoma Job Link
Job Description
Receives all 911 calls, emergency or routine, and channels emergency calls to specific agencies and location. Handles non-emergency calls and transfers calls for service to police dispatchers. Also, assists companies en route to emergencies with additional information. Must be able to communicate clearly on the radio and telephone.
Job Duties
Operates the base radio and maintains contact with mobile units to dispatch public safety assistance where needed. Receives and dispatches telephone emergencies, monitors and transmits radio communication: broadcasts orders to law emforcement personnel: coordinates emergency requests: monitors emergency telephones and traces emergency telephone disruptions. Monitors alarm systems and responds to malfunctions or activation of the equipment. Operates a teletypewriter updating and retrieving information relating to wanted persons, stolen property, vehicle registration, ect. Take incidental larceny and theft reports over the phone. Receives, record, and deposits bond and fine monies from person issued citation by officers. Monitors in station hold up and burglar alarms.
Specific Skill Requirements and Essential Job Functions
Must be able to type, index, log, file, and perform other clerical functions. Must have clear distinct voice and able to communicate with public effectively in all emergency situations. Must be able to calm irate or frantic callers to elicit proper information in order to quickly and effectively dispatch service or render telephonic assistance. Must have knowledge of streets and geographic features in community. Must have basic first aid and CPR experience and able to transmit this to a caller. Knowledge of radio broadcasting procedures, ability to maintain effective working relationships with a variety of employees. Ability to handle money, maintain strict confidentiality concerning police calls. Must be able to work rotating shifts, work under stressful situations.
Contact
Shirley Grose
City of Anadarko
514 W Virginia
PO BOX 647
Anadarko,OK 730050647
(405) 247-7819
sgrose[at]netride[dot]net
Communications Officer
City of Broken Arrow
Salary: $12.47 - $12.47
Job Description
This position is responsible for receiving emergency and non-emergency telephone calls and for dispatching appropriate emergency personnel. Major duties include: transfers calls to special units within the department as appropriate; dispatches police, fire, and EMS personnel, and Animal Control Officers as appropriate; dispatches after hours public works calls; monitors alarm panels and video surveillance of lobby and back entrances; enters reports as necessary; completes record checks upon the request of officer or fire marshals, including driver’s license and criminal histories; provides criminal histories to other agencies as requested; enters and updates NCIC files; enters Uniform Crime Reporting information for State and Federal reporting; performs other related duties as assigned.
Specific Skill Requirements and Essential Job Functions
Knowledge of relevant City, State and Federal laws, regulations and policies.
Skill in the use of computers and other various software programs
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Possession of or ability to readily obtain APCO Basic Telecommunicator certification.
City of Broken Arrow
Broken Arrow is a suburban community just to the southeast of Tulsa, Oklahoma and is noted for low crime, good schools, quality development and excellent transportation access to surrounding areas. These factors are primarily fueling the rapid growth of the community. Broken Arrow has been designated as the Safest City in Oklahoma for the past five years, and now is numbered as one of the best places to live in the United States. Additionally, Broken Arrow still holds large undeveloped tracts of land adjacent to the Broken Arrow Expressway and new Broken Arrow South Loop of the Creek Turnpike, which offer prime sites for commercial, office, retail and industrial development. These factors will continue to make Broken Arrow an attractive location for business and residential development. Broken Arrow continues to be one of the fastest growing communities in Oklahoma, nearing the 100,000 population mark.
Contact
Haddie Nunley
220 South First Street
P.O. Box 610
Broken Arrow,OK 74012
(918) 251-9210
The following positions were open as of October 22, 2010
Emergency 911 Operator
Source: City of Tulsa Job Board
Under immediate supervision is responsible for the initial reception and routing of calls for emergency and non-emergency requests for public safety service according to pre-determined procedures and other related assigned duties. *Responsible for answering emergency and non-emergency requests for police and fire service.
Position Code: 4236 (several positions available)
Telecommunications, Public Safety Communications
Pay Grade: EC-01 / Beginning Salary: $2,076/Mo.
Essential Job Functions:
Answers emergency and non-emergency voice and text telephone calls for service
Determines nature of call (law enforcement, fire services, or emergency medical) and transfers call to the appropriate call-taker
Receives training on call-taking functions
May receive training in dispatching functions
Occasionally assists with call-taking and dispatching duties
Identifies and reports equipment malfunctions
*Obtains necessary information to respond to emergency situations within strict timeframes
*Enters data from calls into Computer Assisted Dispatching System (CADS) system for transmittal to dispatch
*Operates an 800 MHz radio system with speed and accuracy
*Data entry for related areas, updates various files, and updates after hours call out list
Must report to work on a regular and timely basis.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Minimum Requirements:
Graduation from high school or possession of a General Educational Development Certificate (GED) with general office, customer service, or public safety or military communications experience including data entry and public contact; or an equivalent combination of training and experience per Personnel Policies and Procedures, Section 128. *APCO certification desirable.
Ability to think and act quickly in emergency situations; ability to quickly and accurately obtain information and speak clearly over the telephone and radio; ability to work under stressful conditions; ability to work shifts, overtime, and emergency recall; ability to perform varied tasks simultaneously; ability to focus on tasks in noisy, distracting environment; ability to work in close contact with people in a secured environment; ability to learn the geography of the City; and the ability to courteously and tactfully communicate with fellow workers, supervisors, other members of the organization, and the public in giving and receiving information.
Physical Requirements:
Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting and carrying up to 20 pounds; may require sitting for extended periods of time; subject to standing, bending, reaching, lifting, walking, and repetitive movements; and vision, speech, and hearing sufficient to perform the essential tasks.
Skill Test Required:
Writing and/or physical assessments will be administered as needed for each position.
Working Environment:
Working environment is primarily indoors; and requires use of telephone and other office equipment, mandatory overtime required, callback possible, and occasional schedule irregularities. May be asked to assume higher classification responsibilities on a limited basis due to staffing and other considerations. *This is a continuous 24 hour/365 day operation. Must be available to work shift work, overtime and call back.
*All positions remain open until filled.
______________________________________________
The following are positions open as of October 17, 2010
Muskogee City County Enhanced 9-1-1
911 Systems Technology Specialist
Deadline: October 26, 2010
9-1-1 Systems Technology Specialist Muskogee City County Enhanced 9-1-1 is seeking qualified candidates for the above position. This is a full-time position reporting to 911 Coordinator and oversees the Muskogee City County Emergency Communications information technology functions. Including the installation, maintenance, repair and upgrade of network systems, computer hardware and software, peripherals, and telecommunications equipment. Successful candidate will possess the following minimum experience and educational background: Three years of experience in technical support of Public Safety Emergency Communications. Equivalent to the completion of the twelfth grade plus additional technical training related to administering and maintaining computer network, workstations and telephony equipment. Possession of or ability to obtain Service Technician Certification with Muskogee City Council 9-1-1's Next Generation 9-1-1 Telephone Equipment provider within one year. FEMA NIMS within one year of employment. Applicable information technology certifications are desirable. Applicant must satisfactorily complete a police background check, OSBI/Courts check, and drug screen. Muskogee City County 9-1-1 is an Equal Opportunity employer. Applications containing full job description may be picked up from during normal business hours at the Muskogee County Commissioners Office located at 400 W. Broadway, Ste. 100, Muskogee, OK.
Source: Muskogee Phoenix
City of Edmond
Communications Specialist I (911 Dispatcher)
Deadline: Closes when filled
Salary
$14.02 to $16.65 per hour
Duties
This position involves processing all 9-1-1 emergency, non-emergency and after hours Public Works and Utility emergency calls for service. This position requires a clear speaking voice, multi-tasking skills, retention skills and computer experience.
Qualifications
Must be able to multi-task under pressure while coordinating and performing several actions simultaneously. Must have the ability to learn and operate a Computer Aided Dispatch system. Must be able to maintain record logs, perform clerical functions and maintain efficient and effective working relationships with internal and external customers. Must have the ability to understand and follow oral and written instructions and to communicate clearly and distinctly by telephone and radio.
Requirements
Graduation from High School or GED equivalent required. Must possess a valid Oklahoma Driver’s License and a driving record acceptable to the City’s insurance carrier. Will be required to complete extensive training for this position. Must be able to pass Police Department background investigation and polygraph test. Must be available to work shift hours. Working hours: 6 am to 2 pm, 2 pm to 10 pm and 10 pm to 6 am. May be required to be on call in case of emergencies and must live within 30 minutes of the Communications Center.
Source: Indeed.com
City of Beggs, Oklahoma
Dispatcher (10 to 30 hours per week; Salary DOQ)
Job Duties
Answering routine inquiries' contacting emergency response field units in order to determine emergency units available for dispatch; contacting officers to verify assignment locations; coordinating emergency requests; determining response needed to emergency; determining response requirements and relative priorities of situations & then dispatching units in accordance with established procedures; maintaining files of information relating to emergency calls such as personnel rosters & and emergency call-out and pager files; providing emergency medical instructions to callers; reading small-scale maps and information from a computer screen in order to determine locations and provide directions; & referring calls not requiring dispatches to appropriate departments and agencies.
Specific Skill Requirements and Essential Job Functions
H.S. Diploma or equivalent required. Effective communication skills and attention to detail are required. Applicants must be willing & able to work midnights shift, including weekends & holidays.
Contact in Person
Emma Hill, Senior Dispatcher
City of Beggs
Post Office Box 567
108 N Broadway
Beggs, OK 74421
Source: Oklahoma Job Link
City of Chickasha
Communications Specialist
This is responsible and specialized clerical work in the dispatching of E-911 calls, police, fire, ambulance, public works, and county crews. Shift work required. Responsible for receiving and sending messages via radio, OLETS computer, and telephone; responsible for talking to the public and dealing with their problems or concerns or for directing them to the correct public official to handle their situation.
Salary
$10.23 per hour
Source: City of Chickasha Employment Opportunities
City of Yukon
Communications Specialist/ 911 Operator
Position Description
A Communications Specialist performs the duties of a frontline representative for the City of Yukon and the City of Piedmont after business hours. Performed are a variety of clerical, administrative, and technical duties in receiving all 911, emergency, and non-emergency requests for Police, Fire, and Medical assistance during one of three assigned 8 hour shifts. The Yukon Police Department is a full-service agency.
Desired Skills and Knowledge
∙ Ability to multi-task under stressful and non-stressful situations
∙ Skills in computers, teletypes, and business type machines
∙ Possess effective team-working concepts
∙ Excellent verbal and written communications skills
∙ Following oral and written instructions and directives
∙ Maintaining confidentiality
∙ Dealing effectively with local, state, and federal agencies as well as the general public.
Requirements
Communications Specialist’s applicants must be a U. S. citizen, at least 18 years of age, possess a valid Oklahoma driver’s license, provide a copy of a high school diploma or GED equivalent, be able to type no less than thirty-five words per minute, and have no felony convictions or any other disqualifying criminal histories.
Salary and Benefits
The City of Yukon offers a full range of benefits which is one of the best in the State of Oklahoma. The beginning salary for the fiscal year 2010-2011 is $28,859. The City of Yukon provides their employees with paid insurance, college incentives and reimbursement, shift differential pay, twelve paid holidays, accrued vacation, sick leave, longevity pay, a week’s salary on your birthday, and paid retirement.
Contact
Applications are available at the:
Yukon City Hall, 500 West Main, Yukon, Oklahoma
Between the hours of 8:30 a.m. and 4:30 p.m. Monday - Friday
Application
Source: City of Yukon Job Openings
